Better solutions
One solution for each part of the operation.
Eight solutions for different problems, sharing data when used together.
Built to work together, but none of them depend on it.
Each solution handles one problem: quality, hiring, data, monitoring. One alone already does its job. Together they show what none of them sees alone, like how a hire affects a quality metric.
OPERATIONS MANAGEMENT
SMD
Quality metrics, coaching and team performance on one dashboard.
- Centralizes quality and performance indicators in one place
- Generates automatic insights to support operational decisions
- Tracks team development with objective data
Who it's for: For operations that need to standardize quality processes and track performance in real time, from frontline teams to management.
Talk about SMD
SMART RECRUITING
Webbie
High-volume hiring, with AI interviews in several languages.
- Less manual work on every opening
- Interviews run by AI, with less effort from the team
- AI interviews available in different languages
- Connects to payroll and internal systems for full automation
Who it's for: For HR teams that need to hire a lot of people without losing touch with each candidate.
Talk about Webbie
BUSINESS INTELLIGENCE
Katrina BI
Data from CRMs, ERPs and dialers pulled into dashboards managers use every day.
- Brings information together, already organized
- Management decides from the same numbers
- Non-technical users look things up and analyze on their own
- Cuts spending on infrastructure, BI licenses and specialized data staff
Who it's for: For managers who still build reports by hand before every meeting.
Talk about Katrina BI
ARTIFICIAL INTELLIGENCE
Katrina Insights
AI that reads voice and text interactions and points out what to fix.
- Finds patterns in interactions
- Produces the diagnosis on its own
- Suggests what to change
- Can improve satisfaction, FCR, conversion and performance
Who it's for: For customer service, sales and experience operations dealing with a high volume of interactions.
Talk about Katrina Insights
REAL-TIME MONITORING
Control Desk Digital
Watches the operation in real time and warns you when a metric goes off track.
- Managers find out right away
- Automatic actions on critical and non-critical systems
- Alerts that can connect to more than 20 types of communication tools
- Cross-checks metrics to show trends and correlations
Who it's for: For critical operations that can't wait for a monthly report to find out something went off track.
Talk about Control Desk Digital
INTEGRATED JOURNEYS
SmartJourney
Organizes the customer or employee journey across any channel with an API.
- Identifies opportunities for improvement
- Clear rules at each step of the journey
- Journey and operation following the same script
- Higher conversion
Who it's for: For companies that want to remove friction from a journey, customer or employee, that today runs through multiple disconnected systems.
Talk about SmartJourney
AI ASSISTANT
Katrina Assistant
Answers the team’s questions from the operation’s own articles and procedures.
- Knowledge: articles, FAQs and organized content
- Governance: logs, access and publishing cycle
- Customization: branding, persona and segmentation
- Measurement: reports on usage, errors and content gaps
Who it's for: For customer service and support, operations with rules and procedures, training and quality, and distributed or multilingual teams.
Talk about Katrina Assistant
PROCESS AUTOMATION
Katrina Automations
Takes repetitive tasks off the team and logs every run.
- Triggers: events, schedules or rules start the flow
- Integrations: information exchange between platforms
- Rules: automatic decisions based on criteria
- Traceability: status, exceptions and execution history
Who it's for: For operations and back office, finance and HR, customer service and support, and high-volume transactional areas.
Talk about Katrina AutomationsA few examples of how they combine in practice.
See all solutions-
SMD + Katrina BI
Operational quality with real-time data
-
Webbie + SmartJourney
From hiring to the employee journey, without friction.
-
Katrina Insights + Control Desk Digital
Control Desk spots the deviation and the automation runs the fix