Efficiency as standard.
We make complex things simple.
SaaS platforms for quality, data, customer service and hiring, rolled out together with our team.
Eight solutions that share data with each other.
Keep scrolling to see all eight. Tap or hover a card to open it.
Who works with Better
Four areas where Better works
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Visibility
Organized data and indicators available to decision-makers.
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Efficiency
Less manual work and less time lost jumping between systems.
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Experience
Journeys with less friction for customers, candidates and employees.
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Performance
Results tracked closely and training based on data.
Katrina platform
One platform to see your operation clearly and act in time.
Each Katrina module handles one part of the operation. You can start with the one that solves your most urgent problem.
See all solutions-
Centralized information
Every metric on one dashboard, without waiting on the data team for each report.
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Patterns and opportunities
Automatic diagnosis of voice and text interactions, with improvement recommendations.
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Real-time alerts
Monitoring with alerts delivered to more than 20 kinds of communication tools.
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Fewer bottlenecks in the journey
Shows where the customer journey gets stuck and helps organize each step.
Company video · 1 min
We make complex things simple.
Our own software, with consulting to make it fit the way you operate.
SaaS PLATFORMS
Proprietary technology, quick to implement and ready to grow with the operation.
Scale and integration
CONSULTING APPROACH
We understand the scenario, question the root cause of the problem and design the solution with the client.
Diagnosis, rollout and follow-up
The license comes with a team that adapts the tool to how your operation runs.
Your operation before and after Better
| Without Better | With Better |
|---|---|
| Data scattered across spreadsheets and different systems | Metrics centralized and organized in one place |
| The monthly report shows the problem after it has already cost you | Real-time alerts, before results are affected |
| Manual analysis of a small sample of interactions | AI reviewing a large volume of calls and chats, with automatic diagnosis |
| Each team with its own tool and its own version of the numbers | Teams working with the same solutions and the same numbers |
Global presence
More than 15 countries, headquartered in Brazil.
We serve operations across Latin America and Spain, each with its own language, rules and pace.
About Better- Brazil (headquarters)
- Argentina
- Bolivia
- Chile
- Colombia
- Costa Rica
- Ecuador
- Spain
- Honduras
- Mexico
- Nicaragua
- Panama
- Paraguay
- Dominican Republic
- Uruguay
- São Paulo · HQ
- Mexico City
- Madrid
Recognition
Smart Award 2021 Customer Experience category
An SMD project at an insurance company. The challenge was to improve customer satisfaction and operational efficiency at the same time.
What was done
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Diagnosis
An operational assessment and a review of governance, roles, SLAs and KPIs for each area.
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Leadership
Training for team leaders, with agents grouped by the combination of their indicators.
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Follow-up in SMD
Results, coaching priorities and record audits in a single tool.
Which part of your operation is giving you the most trouble right now?
Tell us. A Better specialist will point you to the solution that fits your scenario.
