INTEGRATED JOURNEYS
Organizes the customer or employee journey across any channel with an API.
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Key benefits
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Identifies opportunities for improvement
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Clear rules at each step of the journey
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Journey and operation following the same script
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Higher conversion
Problems it solves
- Journeys with no owner, each channel with its own rules.
- Continuous improvement that stays on paper. SmartJourney uses machine learning to adjust the journey on its own.
- Digital service with failures, silos between channels and unhappy customers.
Features
The SmartJourney engine works with any communication tool that has an integration API (WhatsApp, Telegram, Instagram, e-mail, various CRMs, WebBots, apps, and more).
Lets you create service agents with generational profiles, with continuous optimization for operations that depend on conversion, like sales, collections and retention.
Can be set up with or without AI agents, and for multiple types of journeys and agents at the same time.
You don’t need specialists or a dev team. Better builds and delivers it.
Who it's for
For companies that want to remove friction from a journey, customer or employee, that today runs through multiple disconnected systems.
- CX and customer service
- Customer success
- HR and employee journey
- Companies with multichannel flows
How implementation works
Each phase ends with a decision or objective evidence.
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Assessment
Context, requirements, data and risks
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Planning
Schedule, owners and acceptance criteria
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Build
Configuration, development and internal testing
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Acceptance testing
Client testing, adjustments and sign-off
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Go-live
Launch, training and assisted operation
The reference timeline is confirmed after the assessment.
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AI that reads voice and text interactions and points out what to fix.
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Watches the operation in real time and warns you when a metric goes off track.
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Answers the team’s questions from the operation’s own articles and procedures.
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Takes repetitive tasks off the team and logs every run.
Explore solutionShow a specialist your operation and see where SmartJourney fits.
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