ARTIFICIAL INTELLIGENCE
AI that reads voice and text interactions and points out what to fix.
Talk to a specialist
Key benefits
-
Finds patterns in interactions
-
Produces the diagnosis on its own
-
Suggests what to change
-
Can improve satisfaction, FCR, conversion and performance
Problems it solves
- Too many calls and chats to listen to, and a sample too small to find the pattern.
Features
Unlimited views and dashboards from the available data.
Connects automatically to your service or data-transfer platform.
Supports encryption for data in transit and at rest.
What sets it apart
- Voice is just one of the sources. What Katrina delivers is the diagnosis and a recommendation of what to change.
Who it's for
For customer service, sales and experience operations dealing with a high volume of interactions.
- Customer service and sales
- Quality and compliance
- CX and experience
- Operations managers
How implementation works
Each phase ends with a decision or objective evidence.
-
Assessment
Context, requirements, data and risks
-
Planning
Schedule, owners and acceptance criteria
-
Build
Configuration, development and internal testing
-
Acceptance testing
Client testing, adjustments and sign-off
-
Go-live
Launch, training and assisted operation
The reference timeline is confirmed after the assessment.
Other Better solutions
OPERATIONS MANAGEMENT
SMD
Quality metrics, coaching and team performance on one dashboard.
Explore solutionSMART RECRUITING
Webbie
High-volume hiring, with AI interviews in several languages.
Explore solutionBUSINESS INTELLIGENCE
Katrina BI
Data from CRMs, ERPs and dialers pulled into dashboards managers use every day.
Explore solutionREAL-TIME MONITORING
Control Desk Digital
Watches the operation in real time and warns you when a metric goes off track.
Explore solutionINTEGRATED JOURNEYS
SmartJourney
Organizes the customer or employee journey across any channel with an API.
Explore solutionAI ASSISTANT
Katrina Assistant
Answers the team’s questions from the operation’s own articles and procedures.
Explore solutionPROCESS AUTOMATION
Katrina Automations
Takes repetitive tasks off the team and logs every run.
Explore solutionShow a specialist your operation and see where Katrina Insights fits.
Prefer to talk directly?
You can also skip the form and reach us directly.
