REAL-TIME MONITORING
Watches the operation in real time and warns you when a metric goes off track.
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Key benefits
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Managers find out right away
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Automatic actions on critical and non-critical systems
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Alerts that can connect to more than 20 types of communication tools
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Cross-checks metrics to show trends and correlations
Problems it solves
- Nobody sees the deviation while it’s happening, only in the next day’s report.
Features
Can be used to monitor any system (CRM, ERP, dialer or other) that allows integration.
Runs 24/7/365, with no weekend or holiday gaps.
What sets it apart
- Integration with Katrina Automations: Control Desk Digital triggers automations that take the action themselves, like closing an IVR, sending an alert by email, Teams, SMS or WhatsApp, turning a dialer mailing on, off, up or down, or changing an agent’s skill.
- Nobody has to do it by hand, and the action happens at the right minute.
Who it's for
For critical operations that can't wait for a monthly report to find out something went off track.
- Critical operations
- Contact centers
- Planning and WFM
- Control desks and management
How implementation works
Each phase ends with a decision or objective evidence.
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Assessment
Context, requirements, data and risks
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Planning
Schedule, owners and acceptance criteria
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Build
Configuration, development and internal testing
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Acceptance testing
Client testing, adjustments and sign-off
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Go-live
Launch, training and assisted operation
The reference timeline is confirmed after the assessment.
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Explore solutionShow a specialist your operation and see where Control Desk Digital fits.
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