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SMD handles team quality and performance. Webbie hires at volume, with AI interviews.
- OPERATIONS MANAGEMENT SMD Quality metrics, coaching and team performance on one dashboard.
- SMART RECRUITING Webbie High-volume hiring, with AI interviews in several languages.
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Katrina Ecosystem

Katrina BI Katrina Insights Control Desk Digital SmartJourney Katrina Assistant Katrina Automations

SMD and Webbie

SMD Webbie See all solutions

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What do you want to solve?

SMD OPERATIONS MANAGEMENT

Webbie SMART RECRUITING

Katrina BI BUSINESS INTELLIGENCE

Katrina Insights ARTIFICIAL INTELLIGENCE

Control Desk Digital REAL-TIME MONITORING

SmartJourney INTEGRATED JOURNEYS

Katrina Assistant AI ASSISTANT

Katrina Automations PROCESS AUTOMATION Not sure yet, I want to see the solutions BETTER ECOSYSTEM

' Company size

Up to 50 employees51 to 200 employees201 to 1,000 employeesMore than 1,000 employees

Industry

InsuranceRetailTelecomFinancial servicesHealthcareManufacturingTechnologyOther

Biggest challenge today

Scattered metrics and low visibility by agent or team. Coaching with no history or common criteria. The same actions for people with different needs. Difficulty connecting quality, satisfaction and productivity.

Hires who don’t fit the role or the company culture, and the cost of running the process again.

Management and performance: data scattered across teams that doesn’t show a deviation in time to fix it. Cost: infrastructure, BI licenses and a whole team just to build and maintain reports. Autonomy: non-technical users depend on someone else for every number they need.

Too many calls and chats to listen to, and a sample too small to find the pattern.

Nobody sees the deviation while it’s happening, only in the next day’s report.

Journeys with no owner, each channel with its own rules. Continuous improvement that stays on paper. SmartJourney uses machine learning to adjust the journey on its own. Digital service with failures, silos between channels and unhappy customers.

Information scattered across files and people. Repeated questions take up specialists' time. Answers vary between teams and channels. Little visibility into unanswered questions.

Repetitive tasks that take up the team. Typing errors and rework. Missed deadlines for lack of a trigger. Systems that don't exchange information.

Organized data and indicators available to decision-makers. Less manual work and less time lost jumping between systems. Journeys with less friction for customers, candidates and employees. Results tracked closely and training based on data.

Other

Other

When do you want to start?

NowIn the next 3 monthsJust researching

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Your challenge

What we will cover on the call

Metrics management: KPIs by role, team and operation.
Prioritization: segmentation by performance to guide focus.
Coaching: recording, follow-up and auditing of sessions.

Your challenge

What we will cover on the call

Less manual work on every opening
Interviews run by AI, with less effort from the team
AI interviews available in different languages

Your challenge

What we will cover on the call

Integrates with technologies and platforms like Microsoft Power BI, Google Looker Studio, Tableau and Metabase.
Own infrastructure: despite the integrations, the client doesn't need to have or provide any infrastructure.
Reports can be built by the client's own team or by the Better team.

Your challenge

What we will cover on the call

Unlimited views and dashboards from the available data.
Connects automatically to your service or data-transfer platform.
Supports encryption for data in transit and at rest.

Your challenge

What we will cover on the call

Can be used to monitor any system (CRM, ERP, dialer or other) that allows integration.
Runs 24/7/365, with no weekend or holiday gaps.

Your challenge

What we will cover on the call

The SmartJourney engine works with any communication tool that has an integration API (WhatsApp, Telegram, Instagram, e-mail, various CRMs, WebBots, apps, and more).
Lets you create service agents with generational profiles, with continuous optimization for operations that depend on conversion, like sales, collections and retention.
Can be set up with or without AI agents, and for multiple types of journeys and agents at the same time.

Your challenge

What we will cover on the call

Knowledge: articles, FAQs and organized content
Governance: logs, access and publishing cycle
Customization: branding, persona and segmentation

Your challenge

What we will cover on the call

Triggers: events, schedules or rules start the flow
Integrations: information exchange between platforms
Rules: automatic decisions based on criteria

Not sure yet, I want to see the solutions

Your challenge

What we will cover on the call

Visibility: Organized data and indicators available to decision-makers.
Efficiency: Less manual work and less time lost jumping between systems.
Experience: Journeys with less friction for customers, candidates and employees.
Performance: Results tracked closely and training based on data.

Call booked

Meeting link

The meeting link is also in the email invite.

In the meantime

See the SMD page
See the Webbie page
See the Katrina BI page
See the Katrina Insights page
See the Control Desk Digital page
See the SmartJourney page
See the Katrina Assistant page
See the Katrina Automations page
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Software for customer service, quality, data and hiring operations. Based in Brazil, with clients in more than 15 countries.

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SMD Webbie Katrina BI Katrina Insights Control Desk Digital SmartJourney Katrina Assistant Katrina Automations

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