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Your challenge

What we will cover on the call

• Metrics management: KPIs by role, team and operation.
• Prioritization: segmentation by performance to guide focus.
• Coaching: recording, follow-up and auditing of sessions.

Your challenge

What we will cover on the call

• Less manual work on every opening
• Interviews run by AI, with less effort from the team
• AI interviews available in different languages

Your challenge

What we will cover on the call

• Integrates with technologies and platforms like Microsoft Power BI, Google Looker Studio, Tableau and Metabase.
• Own infrastructure: despite the integrations, the client doesn't need to have or provide any infrastructure.
• Reports can be built by the client's own team or by the Better team.

Your challenge

What we will cover on the call

• Unlimited views and dashboards from the available data.
• Connects automatically to your service or data-transfer platform.
• Supports encryption for data in transit and at rest.

Your challenge

What we will cover on the call

• Can be used to monitor any system (CRM, ERP, dialer or other) that allows integration.
• Runs 24/7/365, with no weekend or holiday gaps.

Your challenge

What we will cover on the call

• The SmartJourney engine works with any communication tool that has an integration API (WhatsApp, Telegram, Instagram, e-mail, various CRMs, WebBots, apps, and more).
• Lets you create service agents with generational profiles, with continuous optimization for operations that depend on conversion, like sales, collections and retention.
• Can be set up with or without AI agents, and for multiple types of journeys and agents at the same time.

Your challenge

What we will cover on the call

• Knowledge: articles, FAQs and organized content
• Governance: logs, access and publishing cycle
• Customization: branding, persona and segmentation

Your challenge

What we will cover on the call

• Triggers: events, schedules or rules start the flow
• Integrations: information exchange between platforms
• Rules: automatic decisions based on criteria

Your challenge

What we will cover on the call

• Visibility: Organized data and indicators available to decision-makers.
• Efficiency: Less manual work and less time lost jumping between systems.
• Experience: Journeys with less friction for customers, candidates and employees.
• Performance: Results tracked closely and training based on data.